'It takes a lot of luck to get these positions,' says Tammie Deweever, Fort Lauderdale, Fla., a home customer-service agent for LiveOps, Santa Clara, Calif.
Its just a short form letter and appears to have been signed with the autopen of the day, but I hugged that letter with all the glee of a six-year-old boy getting his first train set from Santa Claus.